Industry
IT & Telecomms
Job type
Permanent / Full Time
Location
Southland
The Role
- This role is based on site in Queenstown
- Fantastic opportunity to make the role your own
- Great compnay with chances for growth and internal movement within
The Opportunity
Description:
We’re looking for a personable, passionate System Application Specialist to join Skyline, who champions teamwork, continuous development, and high-quality support across its digital systems.
As the go-to person for daily application support, you’ll help users troubleshoot issues, boost their confidence in using systems, and ensure they get the most out of the technology driving the business. This role goes beyond technical problem-solving — it’s about fostering strong relationships, offering support and guidance, and becoming a trusted ally to internal teams.
You could be suitable for the role if you:
• Take pride in supporting others and breaking down complex ideas in a clear, encouraging way
• Bring experience from service desk environments, business process improvement, or similar areas
• Comfortable working with cross-functional teams to understand challenges and provide practical solutions
• Enjoy a dynamic role that blends training, problem-solving, and driving ongoing enhancements
• Adapt quickly to new systems and is proactive in learning and sharing knowledge
• Communicate with empathy and professionalism, even under pressure
• Sees technology as a tool to empower people and improve business outcomes
• Brings a positive attitude and a continuous improvement mindset to every task
Day to day of role:
Please note that only candidates who are currently residing in New Zealand and willing to relocate to Queenstown will be considered.
You must have the legal right to work in New Zealand.
We’re looking for a personable, passionate System Application Specialist to join Skyline, who champions teamwork, continuous development, and high-quality support across its digital systems.
As the go-to person for daily application support, you’ll help users troubleshoot issues, boost their confidence in using systems, and ensure they get the most out of the technology driving the business. This role goes beyond technical problem-solving — it’s about fostering strong relationships, offering support and guidance, and becoming a trusted ally to internal teams.
You could be suitable for the role if you:
• Take pride in supporting others and breaking down complex ideas in a clear, encouraging way
• Bring experience from service desk environments, business process improvement, or similar areas
• Comfortable working with cross-functional teams to understand challenges and provide practical solutions
• Enjoy a dynamic role that blends training, problem-solving, and driving ongoing enhancements
• Adapt quickly to new systems and is proactive in learning and sharing knowledge
• Communicate with empathy and professionalism, even under pressure
• Sees technology as a tool to empower people and improve business outcomes
• Brings a positive attitude and a continuous improvement mindset to every task
Day to day of role:
- Assisting users with key systems by troubleshooting problems, responding to inquiries, and spotting opportunities for enhancement
- Collaborating closely with IT and Product teams to maintain smooth system performance and deliver reliable support
- Delivering user training and developing easy-to-understand guides and documentation
- Handling help desk requests efficiently while analyzing recurring issues to inform improvements
- Engaging in testing new functionalities and supporting system upgrades and updates
- Actively contributing ideas and efforts to optimize digital tools and streamline workflows
- Monitoring system performance and user feedback to proactively address potential challenges
- Supporting change management initiatives to ensure the successful adoption of new technologies
Please note that only candidates who are currently residing in New Zealand and willing to relocate to Queenstown will be considered.
You must have the legal right to work in New Zealand.