Our client is a leading Kiwi-owned ICT solutions provider, delivering secure, reliable, and scalable business technology systems across New Zealand, specialising in end-to-end managed services, enterprise networking, and internet solutions.
This opportunity is in a collaborative and customer-focused Engineering Team and suitable for an intermediate Network Engineer who wants to grow and learn and take their career to the next level.

What You'll Be Doing
As a key part of our  clients Networking and ISP team, you’ll be supporting a wide range of client environments. You’ll be hands-on with:

• Supporting and maintaining WAN and internet services for clients
• Troubleshooting network issues (LAN, WAN, WiFi, firewalls, end-user connectivity)
• Assisting in network installations, upgrades, and monitoring performance
• Supporting end-user device networking (PCs, VoIP, mobile, remote access)
• Maintaining firewall and security configurations – Fortinet preferred
• Responding to support tickets and customer communications within SLA
• Helping deliver projects and contributing to technical implementations
• Creating documentation and staying up to date with vendor products
• Participating in the on-call support roster (as required)

What You’ll Bring

• 2–4 years of experience in a Network Support or Engineering role
• Proven experience in a Managed Services Provider (MSP) or similar IT services business
• Solid understanding of:
• IP networking, routing/switching, and WiFi
• WAN, VPN, firewall, and internet services
• End-user device connectivity and support
• Experience with Fortinet firewalls (NSE certifications a bonus)
• Strong documentation, time management, and customer service skills
• Comfortable working across multiple clients, vendors, and technologies
• Proactive attitude and ability to troubleshoot and escalate when needed

Desirable Skills 

• Fortinet NSE 4 or higher
• Familiarity with ISP platforms
• Understanding of VLANs, DNS/DHCP, and SD-WAN technologies
• Microsoft and Windows

What You’ll Get

• Be part of a Kiwi success story focused on quality and innovation
• Work alongside experienced senior engineers and learn from the best
• Support for certifications and ongoing professional development
• A variety of challenging and rewarding client projects
• Competitive salary based on experience
• Friendly, down-to-earth company culture

  *You must currently be residing in New Zealand with full working rights to be considered for this role*