Industry
IT & Telecomms
Job type
Permanent / Full Time
Location
Auckland
The Role
- Meaningful impact - helping reduce pollution, prevent flooding
- Join a high-growth, AI-driven technology business transforming wastewater
- Great benefits including 24 days annual leave
The Opportunity
We’re looking for a Senior Application Support Engineer to join a growing technology team responsible for supporting and optimising a cloud-based platform used by enterprise customers to manage complex network environments.
This role sits within the Support function, working closely with engineering, delivery teams and customers to ensure deployments run smoothly, issues are resolved quickly, and the platform continues to perform at a high level.
It’s a hands on role suited to someone who enjoys troubleshooting, improving systems, and working collaboratively across teams to deliver reliable solutions.
The Role You’ll play a key role in supporting customer environments and ensuring the platform is running efficiently. The role combines reactive incident support with proactive platform improvements.
Key responsibilities include:
To be considered for this role you must currently reside in New Zealand with full legal working rights.
This role sits within the Support function, working closely with engineering, delivery teams and customers to ensure deployments run smoothly, issues are resolved quickly, and the platform continues to perform at a high level.
It’s a hands on role suited to someone who enjoys troubleshooting, improving systems, and working collaboratively across teams to deliver reliable solutions.
The Role You’ll play a key role in supporting customer environments and ensuring the platform is running efficiently. The role combines reactive incident support with proactive platform improvements.
Key responsibilities include:
- Supporting customers in the use and configuration of the platform
- Troubleshooting application and infrastructure issues across cloud environments
- Monitoring services to ensure performance meets agreed SLAs
- Managing and resolving customer tickets and technical requests
- Supporting deployments and helping resolve release or configuration issues
- Implementing monitoring, logging and alerting tools
- Identifying performance bottlenecks and improving system reliability
- Automating operational tasks and improving support processes
- Maintaining documentation and updating internal knowledge bases
- Working closely with engineering and delivery teams to support infrastructure and deployment needs
- Around 4+ years’ experience in an Application Support, DevOps, or Software Engineering support role
- Experience working with cloud platforms such as AWS, Azure, GCP, RedHat or IBM Cloud
- Strong Linux administration skills
- Experience building or working with CI/CD pipelines (e.g. Jenkins, GitHub, GitLab, CloudFormation)
- Experience with monitoring and logging tools such as Prometheus, Splunk, CloudWatch or Nagios
- Knowledge of high availability, disaster recovery and cloud infrastructure reliability
- Strong troubleshooting and problem-solving skills
- Ability to communicate technical issues clearly with both internal teams and customers
- Experience with Python, Bash, PowerShell, GoLang or other scripting languages
- Knowledge of cloud networking, storage and security configuration
- Experience with Jira Service Management for incident and change management
- Familiarity with serverless technologies (e.g. AWS Lambda)
- Understanding of security standards such as ISO27001 or OWASP
- Experience working in Agile environments (Scrum / Kanban)
- Cloud certifications
- Work on modern cloud-based platforms and infrastructure
- Collaborative team environment working closely with engineering and delivery teams
- Opportunity to influence automation, reliability and platform improvements
- Exposure to enterprise-level systems and customer environments
To be considered for this role you must currently reside in New Zealand with full legal working rights.