We’re working with a leading organisation in the automotive sector to deliver a high-impact AI initiative, and are looking for an experienced Content Designer to help bring it to life.

This role will focus on building content for an AI-powered FAQ agent, designed to support customer membership queries. You’ll work closely with Product, CX, Marketing, and an in-house AI Developer to identify common customer questions and turn them into clear, structured, and conversational content optimised for AI retrieval.

What you’ll be doing:

• Identify and define key customer FAQs alongside CX and Marketing teams
• Write clear, concise, and customer-friendly responses
• Structure content for use in a chatbot / virtual agent environment
• Collaborate closely with Product and AI teams to deliver a working solution quickly

What we’re looking for:

• Experience in Content Design, UX Writing, or similar
• Strong ability to simplify complex information into clear, user-friendly content
• Experience working with knowledge bases, chatbots, or virtual agents (highly desirable)
• Comfortable working at pace in a hands-on, delivery-focused environment

This is a great opportunity to work on a practical AI use case and deliver a tangible outcome within a short timeframe.

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