Based in Queenstown, this role provides technical support across the business as part of the service delivery team. You will manage service desk requests, maintain IT systems, and ensure smooth technology operations. Previous experience in IT support is essential.
Key Responsibilities

• Support and maintain IT infrastructure including networks, cybersecurity, telephony, desktops, servers, and cloud systems
• Manage user accounts, permissions, and security
• Install, configure, and troubleshoot hardware, operating systems, and applications
• Monitor systems, perform maintenance, and apply updates
• Handle service desk requests, prioritising and escalating when required
• Maintain documentation and enforce IT policies
• Work with internal teams and vendors to deliver effective solutions
• Provide onsite and remote support, including user training

Skills & Attributes

• Strong customer service focus
• Excellent communication and problem-solving
• Organised, detail-oriented, and collaborative
• Able to work independently and adapt to change
• ITIL knowledge (advantage)

Technical Requirements

• Experience supporting enterprise IT environments
• Office 365 and cloud system knowledge
• Active Directory, Windows OS, server tech and hardware troubleshooting
• Networking fundamentals; VMware/Citrix and Power BI advantageous
• Backup and recovery experience (e.g., Veeam)
• IT qualification or equivalent experience

Other Information

• Travel may be required (NZ driver licence needed)
• Some after-hours and rostered on-call work (including limited weekends

If this sounds like the opportunity you have been waiting for and you have the skills listed above, please apply today!!!

Click Apply Now or call RWA on 09 579 7929 for more information.

Only people with the right to live and work in New Zealand may apply for this role.
Don't forget to visit our website for more vacancies and job opportunities: www.rwa.co.nz

Job Reference number: SD-3985711