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Under the Hood

The New Zealand IT industry is one of the most exciting in the world. Whilst we have our fair share of enterprise organisations, we also boast a broad range of technology start-ups.

As an IT professional it can be challenging to clearly understand the range of different opportunities that exist. So Under the Hood is doing this for you, regularly taking time out to meet and profile the people that make our industry tick.

Under the Hood: Customers and a Journey of Understanding – Rean Mouton

MainWelcome to the latest edition of our blog series ‘Under the Hood’, where we meet the people who make New Zealand’s amazing IT industry tick. For this blog we caught up with Rean Mouton, an experienced CRM Consultant and Project Manager within the IT industry.

Read and watch on to find out about Rean’s experience working as a CRM Consultant, his opinions on the future of the industry, and his advice to professionals and any graduates looking to enter a career in this space.

An Introduction

With an international career spanning over twenty years, working across roles from mainframe programming to project management, Rean has a broad understanding of the past, present and future of the Customer Relationship Management space, and the technology that supports it.

In relation to the future of this industry, Rean believes that there are continual opportunities to find gaps in the technology and to develop enhancements.

To find out more about Rean, watch the video below.

Making Something Happen

As a CRM Consultant, Rean’s role consists of understanding his Client’s needs, gathering their business requirements and taking the available tools to construct and implement a solution. Understanding what his customer needs does allows him to create the very best solution possible.

He also describes the type of team he often typically with. Rean works with everyone from Business Analysts to Software Developers, and comments on the importance of his role in bringing “the team together” and the necessity for a CRM Consultant to understand what each role does.

Watch the video below for more on Rean’s role and what his role consists of.

Advice for Graduates

For anyone looking at moving into the CRM space, Rean’s advice is invaluable. He suggests that it’s important to understand your strengths and to think about the direction you wish to take in your career early on.

He comments on the need for you to have good process and tool skills, and good people around you, if you’re thinking of entering this space. Rean advises attending workshops, reading blogs and forums, and keeping up to date with some of the major players in the industry in order to develop your learning.

Thanks

A massive thanks to Rean for taking the time to be a part of this series; your experience, insights and advice are sure to be valuable to many.

Keep an eye out for the next ‘Under the Hood’ blog, and get in touch if you think your role or career would provide valuable insight for others in the industry.

Like what you read? We would love your input.